1. Order Confirmation

Orders are processed only after confirmation via phone call or WhatsApp.

Xcore reserves the right to cancel any order if confirmation is not completed.

2. Processing Time

Once your order is confirmed, it will be prepared and processed within 1–2 business days.

Orders are not processed on official holidays.

3. Delivery Time

New orders typically take 3-7 working days to arrive.

  • Please note that Fridays and sudden vacations are not counted as working days.
  • Orders are processed after vacations end.
  • Standard Shipping 85EGP All over Egypt

Important Notes:

  • During peak sale seasons, restocks, and new drops, delivery may take a little longer. We appreciate your patience!
  • Please ensure your shipping address and phone number are correct. Incomplete or inaccurate details may result in your order not being shipped.

4. Shipping Fees

  • Standard Shipping 85EGP All over Egypt

Customers are responsible for providing accurate shipping information. Xcore is not responsible for delays caused by incorrect address details.

5. Delays & External Factors

Xcore is not responsible for delays caused by:

  • Courier company issues

  • Weather conditions

  • Public holidays

  • Force majeure events

6. Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability or incorrect information, additional shipping fees may apply for re-delivery.

 

Xcore reserves the right to refuse Cash on Delivery service for customers with repeated failed deliveries.