FAQ

How long do returns and exchanges take to be processed? Returns and exchanges are processed within 3–10 business days once the item reaches our warehouse.

Refunds are sent within 7–10 days after the item is picked up and inspected at our warehouse.

Orders can be modified or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible.

Unfortunately, our shipping company does not allow opening packages upon delivery. However, you can return or exchange items at no extra cost if needed.

To get notified about restocks: Select the item you’re interested in Click “Size Out of Stock?” on the product page Enter your email address Click “Notify Me” on the desired size You’ll receive an email as soon as the item is back in stock.

Sort clothes by color - Use cold water - Turn items inside out - Use a gentle cycle - Avoid overloading the washing machine - Use mild detergent - Avoid bleach unless specified - Air dry or use low heat - Iron inside out on low heat.

For general inquiries, contact us via Instagram or email Support@xcore-eg.com For returns, exchanges, or faulty items, please contact us through Instagram for faster response.

Possible reasons: Incomplete address details Missed calls from the courier Incorrect phone number What to do: Place a new order on our website Contact us via Instagram or email Support@xcore-eg.com with: Your new order number The original order number A brief description of the issue